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Australian Vision Convention 2024
Australian Vision Convention 2024
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I need technical assistance with this platform. What do I do?

Please click the blue chat bubble button in the bottom right corner to chat to our friendly help desk team.

General information

I can't remember my password?

Click 'Forgot Your Password?' on the login page to be sent an email with a link to reset it.

What is the best browser for the event platform?

The event platform is best accessed using the latest version of Google Chrome. We recommend that you don't use another browser such as Internet Explorer or Microsoft Edge for this event as the event platform is not optimised for those browsers. Please download/update Google Chrome prior to the event.

What device should I use to watch?

We strongly advise that you participate via your desktop or laptop computer/mac that has good speakers. Mobile devices are supported but the best experience will be through the desktop or laptop computer/mac.

How do I access Notes on the platform?

To access your notes, you need to click the My Favourites button in the top menu bar to land here:
And then select the Notes tab.

How do I access the live streams?

There are two ways to access the live streams.
Please note you must be logged into your registered account to access the live streams.
If you are having trouble logging in, please chat to our friendly team via the blue chat bubble.

Option #1
Click the Clinical Program button on the menu on the left.
A "Watch Now" icon will appear next to the session that is live at the time.
Click the "Watch Now" icon to access the applicable live room and tune in:

Option #2
Click the "Watch Live" button in the top menu bar.
Click the room you would like to watch.
Please refer to the Clinical Program for what is taking place in what room.
Each room also has an Agenda listed below the live stream window so you can check you're in the right place.

How do I make sure I don't miss a particular Session/Talk?

Go to the Clinical Program tab for an overview of the Clinical Program.
Every Session and Talk will have their own ‘Favourite’ button – simply click on this button and you will have it stored in your 'My Favourites’ tab in the top banner.

To access your favourite Sessions, Talks and Speakers, simply click on the My Favourites tab in the top banner. Here, you will also find your saved Resources and Notes.

Will sessions be recorded?

Yes, all live presentations will be recorded and will be available on-demand to ticket holders on this platform from the Wednesday 10 April, for 4 months.

Details on how to access these recordings will become available soon.

How are workshops running at AVC 2024?

There are 8 x 60-minute workshops in total. 

You can attend a maximum of 4 workshops over the AVC weekend. For the remaining workshop topics, you can view on-demand content via the AVC 2024 Virtual Platform for up to 4 months after the event.

All workshops attended In-Person over the AVC 2024 weekend are classified as interactive. You must participate in person to achieve interactive CPD. If you watch the workshops live online or on demand, they are not interactive.

It is possible to achieve 1 x therapeutic/interactive hours when participating in one of the in person workshops at AVC 2024. 

How will it work for a Virtual Delegate taking part in an Interactive session?

Virtual attendees will only be offered to in person attendees this year. 

What time zone is the program in?

The dates and times listed on the Clinical Program automatically adjust to reflect the timezone your device is set to. Please see the ribbon along the top of the page.

Where do I access the Speakers’ presentation materials?

Speaker presentations will not be made available to download.

Information about each Speaker session is available via the Clinical Program and Speakers tabs.

On the Clinical Program page, you can click the down arrow to see the Talks within that session as well as the Speaker details and Learning Goals.

All Sessions will be recorded and made available for 4 months post-AVC2024 weekend. You will be able to re-watch each session multiple times. Please note that you will not obtain additional CPD hour allocation for re-watching the same session.

What is on-demand?

On-demand is simply the recordings of plenary and workshop sessions after the event plus a library of pre-recorded presentations.

At AVC 2024, we will be releasing ALL sessions on-demand for 4 months following the conference, so delegates have plenty of time to increase their CPD hours. On-demand will be available via the AVC 2024 Virtual Platform.

All recorded content will be loaded to the virtual platform and made available to delegates from 9.00am Wednesday 10th April 2024.

On-Demand will be available for 4-months, to midnight 7th August 2024. Reminders will be sent to all delegates before the recordings expire.

When does access to the AVC 2024 Virtual Platform expire?

You will not be able to access the platform after midnight 7th August 2024.

All recordings and session information will no longer be available after this time.

We recommend planning to make the most of the 4 months you have access to the AVC 2024 Virtual Platform and maximising your CPD before the platform expires.

We'll send you reminders before 7th August 2024.